At first when I stumbled across their Instagram (much more active than their FB page) I thought it was just a citizen's attempt at trying to make a small individual effort to attract attention and bring about little changes to beautify and make the streets a bit safer. I'm happy to say that it seems an on-going larger effort to really make a difference. Al Baladeyya (the municipality) has an Instagram page too and it's following through with all the complaints, rectifying them and really making a concerted effort. So if you have some safety issues or environmental hazards sat outside your home, school, work place, etc please take photos, write location (even share location) and whatsapp to above number.
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Always great to hear from you :O)